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Help:Clearing cache: Difference between revisions

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== Internet Explorer 9 & 10 (IE) ==
== Internet Explorer 9 & 10 (IE) ==
1. Select Tools (via the Gear Icon) > Safety > Delete browsing history.... [[File:IE001.PNG|Clearing IE Cache]]
2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete. [[File:IE04.PNG|Clearing IE Cache]]
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies. [[File:IE002.PNG|Clearing IE cache]]
[[#Top|Back to top]]
=== Internet Explorer 9 & 10 (IE) Advanced ===
The above Internet Explorer procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications require a more thorough procedure. If you are still having issues, try these steps in addition to the steps above.<br/><br/>1. Close out of Internet Options. Click on Tools and select Developer Tools. [[File:IE003a.PNG|Clearing IE cache advanced]]
2. In the Developer Tools window, click on Cache and select Clear Browser Cache... [[File:IE004.PNG|Clearing IE cache advanced]]
3. Click '''Yes''' to confirm the clearing of the browser cache. [[File:IE09.PNG|Clearing IE cache advanced]]
[[#Top|Back to top]]


== Chrome ==
== Chrome ==

Revision as of 09:56, 27 April 2020

Sometimes when a browser isn't displaying correctly or not connecting to web pages like it should, you may need to clear the cache or temporary internet files. Each browser has a unique window of settings that will allow you to delete browsing history, cookies, favorites, download history, forms, and/or passwords.

Internet Explorer 9 & 10 (IE)

Chrome

1. Click the Chrome menu on the browser toolbar and select Settings. Clearing Chrome cache

2. Click on Show Advanced Settings.
Clearing Chrome cache

3. Locate the Privacy menu and select Clear browsing data.
Clearing Chrome cache

4. You will have several selections on this screen.

  • You can choose how long back in history you want to clear.
  1. Past hour
  2. Past day
  3. Past week
  4. Past four weeks
  5. The beginning of time
  • Check the following items.
  1. Delete cookies and other site and plug-in data
  2. Empty cache
  • Confirm your choices.
  1. Select Clear browsing data

Clearing Chrome cache

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Chrome advanced

Delete specific items from your browsing data

Instead of deleting entire categories of your browsing data, you can pick specific items to delete. Click these links to see more instructions.

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Firefox

How to clear the Firefox cache

Opera

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Category

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